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Property Value
Project Name Bold360
Description Bold360 was selected as the Chat Feature to be used with TDX, the new CRM. It is currently being implemented and tested. It will go live with TDX on January 1, 2018.
Start Date 10/18/2017
Status in progress
End Date

Project Updates

Date User Comments
2019-04-03 12:52:11 Soumya Parisa Bold360 chat is currently operational. However, the feature is currently being withheld from use on Technical Services continues to make API related modifications to Bold360 chat in the background, which does not affect agent and user interaction.
2018-12-06 09:38:50 Soumya Parisa Bold360 is nearing the completion phase. All chat window and chat button customizations are complete, and all Bold360 agents have been entered into the system. Technical Services will be working with Web Services in the next phase, in order to finalize this project.
2018-10-18 10:22:33 Soumya Parisa Changes have been made to the backgrounds transparency, the chat windows size, the post chat survey, as well as the pre chat menu.
2018-10-18 10:15:11 Soumya Parisa Reconstruction for Bold360 chat is still in progress.
2018-10-04 10:06:33 Soumya Parisa Bold360 chat is currently under reconstruction. Through the month of October modifications to the user interface of the chat window will be made, which will effect chat links and chat button titles during this process, just to name a few.
2018-01-31 15:26:52 Soumya Parisa Bold360 was the implemented on January 1, 2018. Through the month of January modifications were made to the user interface of the chat window. Pending any further modifications, this project will be completed in February.
2018-01-31 15:26:39 Soumya Parisa Changed project name from "Bold363" to "Bold360"
2017-12-01 11:55:50 Soumya Parisa Changed start date from "10/01/2017" to "10/18/2017"